Decadis apps support
  1. Decadis apps support
  2. sumUp for Jira

sumUp for Jira

Welcome! You can raise a sumUp for Jira request from the options provided.

Other questions

Don't see what you're looking for? Select this option and we'll try to help.

Required fields are marked with an asterisk*

What can we help you with?

Please provide us with sufficient information to process your request.

Drag and drop files, paste screenshots, or browse

Please enter the SEN-Number of your app license.

Powered by Jira Service Management
{"xsrfToken":"61661f04bcc04bd646d23450ec8c873958d8ada7_lout","branding":{"id":"18","key":"sumup","name":"sumUp for Jira ","portalBaseUrl":"/servicedesk/customer/portal/18","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/18/42","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#315d61","headerLinkHoverBGColor":"#315d61","headerBadgeColor":"#315d61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2a945843-4228-4367-80e0-e2447dd6f6d4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhOTQ1ODQzLTQyMjgtNDM2Ny04MGUwLWUyNDQ3ZGQ2ZjZkNCI6WyJyZWFkIl19LCJleHAiOjE3NTIwMDY0NjQsIm5iZiI6MTc1MjAwNTg2NH0.-jZUm9WKTdOkgzQtVzXzsicJZHfIBR5f22-b7G-fauQ&client=20bf2f54-d825-4015-b73c-114d422f9bc3&mode=fit","logoId":"2a945843-4228-4367-80e0-e2447dd6f6d4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en":{"localeDisplayName":"English"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#427c82","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd34994e-c384-467d-80e5-4affe14ce66d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkMzQ5OTRlLWMzODQtNDY3ZC04MGU1LTRhZmZlMTRjZTY2ZCI6WyJyZWFkIl19LCJleHAiOjE3NTIwMDY0NjQsIm5iZiI6MTc1MjAwNTg2NH0.GPP4K3n8XMt49Czv352fnFNQ1wSoeq4VfB3lmOaIi90&client=20bf2f54-d825-4015-b73c-114d422f9bc3&height=300&mode=fit","bannerMediaApiFileId":"fd34994e-c384-467d-80e5-4affe14ce66d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#427c82","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"18","key":"sumup","projectId":11306,"serviceDeskId":18,"name":"sumUp for Jira ","description":"<p>Welcome! You can raise a sumUp for Jira request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/18","reqTypes":[{"id":"158","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":14711,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14711","groups":[29],"key":""},{"id":"159","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll try to help.</p>","icon":14712,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14712","groups":[29],"key":""},{"id":"156","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Please report any problems you're experiencing. If possible, please attach a screen shot to speed up problem analysis.</p>","icon":14713,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14713","groups":[29],"key":""},{"id":"157","name":"Suggest an improvement or request a new feature","descriptionHtml":"","callToAction":"Suggest an improvement or request a new feature","introHtml":"<p>Please submit your ideas for improving or adding a new feature</p>","icon":14714,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14714","groups":[29],"key":""},{"id":"160","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":14715,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14715","groups":[29],"key":""}],"reqGroups":[{"id":29,"name":"General"}],"orderMapping":{"29":[160,157,156,158,159]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":18,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUMUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMDcwNjQsIm5iZiI6MTc1MjAwNTg2NH0.RLdyT5Abm76dV51kTlGxHTGVag71zrFZkrKA7iphzxo","targetCollection":"upload-project-11306","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20}},"reqCreate":{"id":159,"projectId":11306,"issueType":{"id":"10200","name":"Support"},"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll try to help.</p>","instructions":"","icon":14712,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14712","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"What can we help you with?","descriptionHtml":"<p>What can we help you with?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide us with sufficient information to process your request.","descriptionHtml":"<p>Please provide us with sufficient information to process your request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10912","fieldConfigId":"11413","label":"SEN-Number","description":"Please enter the SEN-Number of your app license.","descriptionHtml":"<p>Please enter the SEN-Number of your app license.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/18/create/159","requestValidateBaseUrl":"/servicedesk/customer/portal/18/validate/159","calendarParams":{"firstDay":0,"date":"2025-07-08T22:17:44+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExMzA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMDcwNjQsIm5iZiI6MTc1MjAwNTg2NH0.RLdyT5Abm76dV51kTlGxHTGVag71zrFZkrKA7iphzxo","targetCollection":"upload-project-11306","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=decadis-apps","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"61661f04bcc04bd646d23450ec8c873958d8ada7_lout","baseUrl":"https://decadis-apps.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://decadis-apps.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"314572800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"cf6baa2a5b734aa4b62214fb24c5514b","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}