Decadis apps support
⚠️xCharts - Custom Charts & Reports has been archived!⚠️

Our app has been archived and is no longer available for purchase. We continue to provide support for our customers. Thank you for your understanding.

  1. Decadis apps support
  2. xCharts - Custom Charts & Reports

xCharts - Custom Charts & Reports

Welcome! You can raise a xCharts - Custom Charts & Reports request from the options provided.

Technical support

Need help installing, configuring, or troubleshooting? Select this to request assistance.

Required fields are marked with an asterisk*

Please enter short summary.

Please describe your problem or request in detail. Log file entries can help us to quickly troubleshoot your problem. Use our app Last Log for Jira to search through relevant log files directly in your Jira administration interface!

Please choose your affected app version.

Please enter the SEN-Number of your app license.

Please tell us your Jira version.

Drag and drop files, paste screenshots, or browse

Add attachment(s) to your request.

Powered by Jira Service Management
{"xsrfToken":"94b0ed4331d6978ab5632b31f14e950abd8b7fea_lout","branding":{"id":"19","key":"xcharts","name":"xCharts - Custom Charts & Reports","portalBaseUrl":"/servicedesk/customer/portal/19","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/19/45","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#315d61","headerLinkHoverBGColor":"#315d61","headerBadgeColor":"#315d61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2a945843-4228-4367-80e0-e2447dd6f6d4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhOTQ1ODQzLTQyMjgtNDM2Ny04MGUwLWUyNDQ3ZGQ2ZjZkNCI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTAzMDYsIm5iZiI6MTc1MDY4OTcwNn0.9CyZIET7jgMV-RvRVhGLUIa2dVyw3466w8zd-p0ywbY&client=20bf2f54-d825-4015-b73c-114d422f9bc3&mode=fit","logoId":"2a945843-4228-4367-80e0-e2447dd6f6d4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en":{"localeDisplayName":"English"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#427c82","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd34994e-c384-467d-80e5-4affe14ce66d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkMzQ5OTRlLWMzODQtNDY3ZC04MGU1LTRhZmZlMTRjZTY2ZCI6WyJyZWFkIl19LCJleHAiOjE3NTA2OTAzMDYsIm5iZiI6MTc1MDY4OTcwNn0.aFPjtm2I17HgtBq7QJtR16twqH1b8wYx8-AYxYGU6SY&client=20bf2f54-d825-4015-b73c-114d422f9bc3&height=300&mode=fit","bannerMediaApiFileId":"fd34994e-c384-467d-80e5-4affe14ce66d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#427c82","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"19","key":"xcharts","projectId":11307,"serviceDeskId":19,"name":"xCharts - Custom Charts & Reports","description":"<p>Welcome! You can raise a xCharts - Custom Charts &amp; Reports request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/19","reqTypes":[{"id":"167","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":14696,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14696","groups":[31],"key":""},{"id":"166","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll try to help.</p>","icon":14697,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14697","groups":[31],"key":""},{"id":"164","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Please report any problems you're experiencing. If possible, please attach a screen shot to speed up problem analysis.</p>","icon":14698,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14698","groups":[31],"key":""},{"id":"168","name":"Suggest an improvement or request a new feature","descriptionHtml":"","callToAction":"Suggest an improvement or request a new feature","introHtml":"<p>Please submit your ideas for improving or adding a new feature</p>","icon":14699,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14699","groups":[31],"key":""},{"id":"165","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":14700,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14700","groups":[31],"key":""}],"reqGroups":[{"id":31,"name":"General"}],"orderMapping":{"31":[165,168,164,167,166]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":19,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"XCHARTS","userLanguageHeader":"⚠️xCharts - Custom Charts & Reports has been archived!⚠️","userLanguageMessageWiki":"<p>Our app has been archived and is no longer available for purchase. We continue to provide support for our customers. Thank you for your understanding.</p>","defaultLanguageHeader":"⚠️xCharts - Custom Charts & Reports has been archived!⚠️","defaultLanguageMessage":"Our app has been archived and is no longer available for purchase. We continue to provide support for our customers. Thank you for your understanding.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTMwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2OTA5MDYsIm5iZiI6MTc1MDY4OTcwNn0.cR6Hmts2UnxePioXCN6Wb4lCkKcjBfo6I4QW-q8aC4w","targetCollection":"upload-project-11307","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20}},"reqCreate":{"id":165,"projectId":11307,"issueType":{"id":"10200","name":"Support"},"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":14700,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14700","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please enter short summary.","descriptionHtml":"<p>Please enter short summary.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe your problem or request in detail. Log file entries can help us to quickly troubleshoot your problem. Use our app [Last Log for Jira |https://marketplace.atlassian.com/1211604] to search through relevant log files directly in your Jira administration interface!","descriptionHtml":"<p>Please describe your problem or request in detail. Log file entries can help us to quickly troubleshoot your problem. Use our app <a href=\"https://marketplace.atlassian.com/1211604\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Last Log for Jira </a> to search through relevant log files directly in your Jira administration interface!</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"multiselect","jiraFieldType":"versions","fieldId":"versions","fieldConfigId":"","label":"Affects Version/s","description":"Please choose your affected app version.","descriptionHtml":"<p>Please choose your affected app version.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"17725","label":"1.7.0","selected":false,"children":[]},{"value":"17801","label":"1.7.1","selected":false,"children":[]},{"value":"17802","label":"1.7.2","selected":false,"children":[]},{"value":"17803","label":"1.7.3","selected":false,"children":[]},{"value":"17805","label":"1.7.4","selected":false,"children":[]},{"value":"17902","label":"1.7.5","selected":false,"children":[]},{"value":"17903","label":"1.7.6","selected":false,"children":[]},{"value":"18001","label":"1.7.7","selected":false,"children":[]},{"value":"18609","label":"1.7.8","selected":false,"children":[]},{"value":"18646","label":"1.7.9","selected":false,"children":[]},{"value":"18647","label":"1.7.10","selected":false,"children":[]},{"value":"18676","label":"1.7.11","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10912","fieldConfigId":"11413","label":"SEN-Number","description":"Please enter the SEN-Number of your app license.","descriptionHtml":"<p>Please enter the SEN-Number of your app license.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10910","fieldConfigId":"11411","label":"Application Version","description":"Please tell us your Jira version.","descriptionHtml":"<p>Please tell us your Jira version.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add attachment(s) to your request.","descriptionHtml":"<p>Add attachment(s) to your request.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/19/create/165","requestValidateBaseUrl":"/servicedesk/customer/portal/19/validate/165","calendarParams":{"firstDay":0,"date":"2025-06-23T16:41:46+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMTMwNyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTA2OTA5MDYsIm5iZiI6MTc1MDY4OTcwNn0.cR6Hmts2UnxePioXCN6Wb4lCkKcjBfo6I4QW-q8aC4w","targetCollection":"upload-project-11307","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=decadis-apps","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"94b0ed4331d6978ab5632b31f14e950abd8b7fea_lout","baseUrl":"https://decadis-apps.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://decadis-apps.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"314572800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"c3b0ab49cf7b4a799c419b7d30c0b26c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}