Welcome! If you use the Advanced cloud version of JWT, please raise a request using the options provided.
Not yet an Advanced edition customer?
🚀With our Premium Support, you benefit from numerous advantages, such as a guaranteed response time of 4 business hours and dedicated sessions with our experts.
Please feel free to contact us for more information.
Report a bug
Please report any problems you're experiencing. If possible, please attach a screen shot to speed up problem analysis.
Required fields are marked with an asterisk*
{"xsrfToken":"de95d4e38b2de5487ed03311d9c8782a778e8a89_lout","branding":{"id":"45","key":"jwtca","name":"Jira Workflow Toolbox Cloud Premium Support","portalBaseUrl":"/servicedesk/customer/portal/45","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/45/49","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#315d61","headerLinkHoverBGColor":"#315d61","headerBadgeColor":"#315d61"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2a945843-4228-4367-80e0-e2447dd6f6d4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJhOTQ1ODQzLTQyMjgtNDM2Ny04MGUwLWUyNDQ3ZGQ2ZjZkNCI6WyJyZWFkIl19LCJleHAiOjE3NTIwMTA4NTQsIm5iZiI6MTc1MjAxMDI1NH0.6NbJZ6LEZYKCCAbKk4OLvqn0Wc7LHk_Xpca5ANtZKBw&client=20bf2f54-d825-4015-b73c-114d422f9bc3&mode=fit","logoId":"2a945843-4228-4367-80e0-e2447dd6f6d4","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Decadis apps support portal!","sharedPortalName":"Decadis apps support","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en":{"localeDisplayName":"English"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"en-UK":{"localeDisplayName":"English (UK)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#427c82","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/fd34994e-c384-467d-80e5-4affe14ce66d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZkMzQ5OTRlLWMzODQtNDY3ZC04MGU1LTRhZmZlMTRjZTY2ZCI6WyJyZWFkIl19LCJleHAiOjE3NTIwMTA4NTQsIm5iZiI6MTc1MjAxMDI1NH0.XUx7T9cRMOWCKdWKkow6p_20XhbC0BBQ3mnFWxjnSZM&client=20bf2f54-d825-4015-b73c-114d422f9bc3&height=300&mode=fit","bannerMediaApiFileId":"fd34994e-c384-467d-80e5-4affe14ce66d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#427c82","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"45","key":"jwtca","projectId":11722,"serviceDeskId":45,"name":"Jira Workflow Toolbox Cloud Premium Support","description":"<p>Welcome! If you use the Advanced cloud version of JWT, please raise a request using the options provided. <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"></p>\n<div class=\"panel\" style=\"background-color: #FFF;border-color: #ccc;border-style: hidden;border-width: 1px;\">\n <div class=\"panelHeader\" style=\"border-bottom-width: 1px;border-bottom-style: hidden;border-bottom-color: #ccc;background-color: #135b64;color: white;\">\n <b>Not yet an Advanced edition customer?</b>\n </div>\n <div class=\"panelContent\" style=\"background-color: #FFF;\">\n <p>\uD83D\uDE80With our <a href=\"https://apps.decadis.net/display/JWTCLOUD/JWT+Advanced+Edition\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>Premium Support</b></a>, you benefit from numerous advantages, such as a guaranteed response time of 4 business hours and dedicated sessions with our experts.</p>\n <p>Please feel free to <a href=\"https://decadis-apps.atlassian.net/servicedesk/customer/portal/37/group/51/create/250?summary=Interest+in+Premium+Support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><b>contact us</b></a> for more information.</p>\n </div>\n</div>","portalBaseUrl":"/servicedesk/customer/portal/45","reqTypes":[{"id":"311","name":"Cloud migration inquiry","descriptionHtml":"<p>Relevant information related to this topic can be found in our <b><a href=\"https://apps.decadis.net/display/JWTCLOUD/Migrate+JWT+DC+to+JWT+Cloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Cloud migration hub</a></b>.</p>","callToAction":"Cloud migration inquiry","introHtml":"<p>Please share your questions related to the migration of JWT to Jira Cloud.</p>","icon":14731,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14731","groups":[63],"key":""},{"id":"312","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":14732,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14732","groups":[63],"key":""},{"id":"313","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll try to help.</p>","icon":14733,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14733","groups":[63],"key":""},{"id":"314","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Please report any problems you're experiencing. If possible, please attach a screen shot to speed up problem analysis.</p>","icon":14734,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14734","groups":[63],"key":""},{"id":"315","name":"Suggest an improvement or request a new feature","descriptionHtml":"","callToAction":"Suggest an improvement or request a new feature","introHtml":"<p>Please submit your ideas for improving or adding a new feature.</p>","icon":14735,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14735","groups":[63],"key":""},{"id":"316","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":14736,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14736","groups":[63],"key":""},{"id":"344","name":"E-Mail","descriptionHtml":"","callToAction":"E-Mail","introHtml":"","icon":12345,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12345","groups":[],"key":""}],"reqGroups":[{"id":63,"name":"General"}],"orderMapping":{"63":[316,314,315,312,311,313]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":45,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"JWTCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMTE0NTQsIm5iZiI6MTc1MjAxMDI1NH0.O5wQfpRFo2gqDN5pkNHCm43SNm-PIVS-X52pR9aTvrQ","targetCollection":"upload-project-11722","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20}},"reqCreate":{"id":314,"projectId":11722,"issueType":{"id":"1","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Please report any problems you're experiencing. If possible, please attach a screen shot to speed up problem analysis.</p>","instructions":"","icon":14734,"iconUrl":"https://decadis-apps.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14734","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please describe your problem or request in detail.","descriptionHtml":"<p>Please describe your problem or request in detail.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:url","fieldId":"customfield_11700","fieldConfigId":"12304","label":"Instance URL","description":"Please add the URL (e.g. http://company.atlassian.net or https://company.atlassian.net) of your Cloud instance. This information will be helpful to troubleshoot your request.","descriptionHtml":"<p>Please add the URL (e.g. <a href=\"http://company.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://company.atlassian.net</a> or <a href=\"https://company.atlassian.net\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://company.atlassian.net</a>) of your Cloud instance. This information will be helpful to troubleshoot your request.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Add attachment(s) to your request.","descriptionHtml":"<p>Add attachment(s) to your request.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/45/create/314","requestValidateBaseUrl":"/servicedesk/customer/portal/45/validate/314","calendarParams":{"firstDay":0,"date":"2025-07-08T23:30:54+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMGJmMmY1NC1kODI1LTQwMTUtYjczYy0xMTRkNDIyZjliYzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTExNzIyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTIwMTE0NTQsIm5iZiI6MTc1MjAxMDI1NH0.O5wQfpRFo2gqDN5pkNHCm43SNm-PIVS-X52pR9aTvrQ","targetCollection":"upload-project-11722","endpointUrl":"https://api.media.atlassian.com","clientId":"20bf2f54-d825-4015-b73c-114d422f9bc3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}