Support


Business hours

Monday - Friday from 08:00 - 17:00 CET.

Response times

Expect a response to support requests created via our Support portal within 1 business day (24 hours). 

Our standard support includes 

  • Troubleshooting installation problems 

  • Troubleshooting app and configuration problems

  • Answering standard configuration / licensing questions

  • Guiding customers to existing documentation articles

Our standard support does not include 

  • Extensive non-contracted requirement analysis

  • Provision of complex or ready-made custom solutions 

  • Product training

  • Product integration

  • Product consulting

Additional information

  • We only support app versions that are officially listed as officially supported in each Marketplace app listing.

  • We do not take any responsibility for issues or problems that may arise through the use of third party apps.

  • Only Jira and Confluence versions officially supported by Atlassian will be supported. See the Atlassian Support End of Life Policy for more details.

  • Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.

Headquarter

Headquarter

Decadis_120-20240424-105336.png

Viktoriastraße 15
D-56068 Koblenz
Germany