Support
- Decadis Apps
- Rebecca Plattner
Business hours
Monday - Friday from 08:00 - 17:00 CET.
Response times
Expect a response to support requests created via our Support portal within 1 business day (24 hours).
Our standard support includes
Troubleshooting installation problems
Troubleshooting app and configuration problems
Answering standard configuration / licensing questions
Guiding customers to existing documentation articles
Our standard support does not include
Extensive non-contracted requirement analysis
Provision of complex or ready-made custom solutions
Product training
Product integration
Product consulting
Additional information
We only support app versions that are officially listed as officially supported in each Marketplace app listing.
We do not take any responsibility for issues or problems that may arise through the use of third party apps.
Only Jira and Confluence versions officially supported by Atlassian will be supported. See the Atlassian Support End of Life Policy for more details.
Only customers with a valid subscription or maintenance license will be supported. No SEN (Support Entitlement Number) needed for general questions or inquiries.
Headquarter |
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 Viktoriastraße 15 |